Workpro HR is a complete case management solution that gives you the consistent, fully-repeatable process you need to guarantee fair treatment for every employee. All recorded in precise, black and white detail.
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Workpro HR is a complete case management solution that gives you the consistent, fully-repeatable process you need to guarantee fair treatment for every employee. All recorded in precise, black and white detail.
Your day-to-day HR system is the place to deal with payroll, holidays and record keeping. However, it’s not designed to handle complex, sensitive cases – the ones which could easily end up in an employee tribunal, or having broader implications for your business.
Workpro can access the data you need from your standard system – such as employee names and details – but takes HR and employee relations case management to a whole new level of professionalism.
Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.
From absences to grievances and performance, and all the other issues that can arise in a team, line managers play a huge role in maintaining good employee relations. How do you ensure this happens fairly and consistently across your organisation?
This is where the optional extra Workpro HR Case Portal comes in. It ensures your line managers have all the tools and information at their fingertips to manage cases the right way – while providing the HR team with actionable insights to improve employee relations and case handling where required.
Everything in one place, from web forms to letters
Everything is in one place, from emails and letters to web forms and social media. Your customer details are pulled in directly, completely avoiding keying errors and duplicate effort. This means managers can manage, while the system moves each case along.
Visually flag targets, deadlines and progress.
Workpro puts targets and deadlines in front of your team, and at the heart of your process. Flag vulnerable customers. See which projects are sitting at green, amber or red. And instantly know if a deadline is looming. Plus, set alerts when tasks are assigned, to make sure they’re completed.
Professional, high quality letter and email templates promote accuracy, consistency and productivity.
Every case worker using the same high quality tools. Every detail gathered in precisely the same way. And every letter or email personalised from a pre-approved outline – designed to make sure you stay compliant, and your customers stay fully informed.
Work directly in Word – or get a PDF detailing the entire case.
Create and edit Word documents directly from Workpro, including full document auditing, filtering and searching. Need a summary of every document? Hit ‘Bundle PDF’. Workpro also integrates with Microsoft Outlook, including a choice of email domain.
KPIs, team allocations, ‘done today’, ‘what’s next’ and much more.
Everything is there: your performance against KPIs, your team allocations, your ‘done today’ and your ‘what’s next’. With complete visibility, you gain complete control. View it your way, or export every data point to Excel for the ultimate flexibility.
If it’s in Workpro, it can be analysed, instantly
If it’s in Workpro, it can be analysed, instantly and in-depth. Choose from a library of powerful reports, write your own, or let us build one to precisely fit your needs – from trend analysis to ‘cases by category’.
Search for anything, anywhere – including precedent cases.
A phrase in a Word document. A name or number in a message. A keyword in a web form. Search for anything, and find the information you want – including links to exemplars and precedent cases. After all, why do something perfectly just once?
Restrict who sees what. Track every action. Encrypt everything.
Workpro is GDPR-compliant and so much more. Restrict precisely who sees exactly what. Track every action, from initial call through to deletions, additions and delegations. Protect everything in the system, encrypted at rest or in transit.
Named case workers, delegates tasks and detailed reporting.
Set a named case worker for every case in your workflow, then assign manual and process-generated tasks to progress each case to conclusion. This is compliance and customer service in action – flagging up small issues before they become intractable problems.
Manage Workpro yourself. Or simply ask us to do it for you.
If you prefer, Workpro lets you manage your own lookup lists, KPIs, users, file management, templates and more – we’ll show you how. Or simply ask us to do it for you.
Workpro’s powerful API is the route to process automation.
Pull in payroll data, HR details or scanned documents. Integrate with your phone system, single sign-on or two-factor authentication. Workpro works alongside your existing systems using standard API tools.
“It has been such a smooth transition from scoping, through training to launch. The system has been so well received by our case handlers. And any snagging, which there inevitably is, has been dealt with in a timely manner. It’s a big thumbs up from me!” Stephanie Dunn, HR ...Read case study
Workpro is available as Software as a Service or as an On-Premise installation. The choice is yours.
Installation options
